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Get started by downloading the app for the best experience soon!
The OUR Bank Mobile App is compatible with the following platforms:
- iOS and iPadOS (version 13 and above)
- Android (version 8 and above)
Yes! All critical data is encrypted, and no personal information is stored on your device. OTP and Biometrics are available for extra security.
However, if you save your login details, anyone with access to your device can access your account.
The mobile app allows you to access your account, view offers, explore OUR Bank products and services, report issues, and contact us via email or phone.
OUR Bank ensures a high level of security, preventing anyone from logging in using your PIN or biometrics. However, it is your responsibility to take reasonable precautions to protect your security information from fraudulent use.
If your mobile device is lost, stolen, or you believe your login credentials have been compromised, please contact us right away. We also suggest contacting your service provider to deactivate your device.
Your mobile banking session will automatically time out after a period of inactivity and log you out after an extended duration.
A new OTP will be required to reset your password and establish your new security settings.
To set up your account details on the app, ensure your phone number is up to date. You'll also need your OUR Bank log-in information for account enrollment. This includes your full name, date of birth, mobile number, account type, account ID, and email address. These details are required to successfully enroll your account on the mobile app. For example:
It seems that either the number you have provided does not match our records, or another account is registered with the same number. Please reach out to your branch as soon as possible to resolve this issue and update your information.
There may have been an issue with the application, which resulted in some of your information being recorded incorrectly in the system. Please check the details on your bank receipt for reference. If you need to make any changes to your information, we recommend contacting your branch immediately to update your records.
If you attempt to log in directly without first enrolling your account through "Open a New Account" you won't be able to receive an OTP via SMS, as your mobile number hasn’t been registered in the system. Additionally, please ensure that the number associated with your account matches the one you're currently using.
Yes, you can view all your accounts within the mobile app. You can switch between your accounts easily in the app.
The details shown in the OUR Bank Mobile App are updated in real-time for complete accuracy.
Any charges already deducted from your account will be listed as transactions on your statements. Log in to check the details of monthly charges, fees, and interest that will be deducted.
You can use the app anytime to view up-to-date account details. However, there may be instances when your account balance and available balance are different, like when a payment hasn't cleared yet.
Go to your nearest OUR Bank branch and ensure you have the following:
Your mobile account will be deactivated within 1 to 2 working days. However, in accordance with R.A. 9160, the complete deletion of your data from our systems will occur after five (5) years.
Here’s what happens:
Check your account balance anytime, anywhere.
Transfer funds between your accounts or to other accounts.
Pay your bills and loans with ease using the app.
Manage your debit and credit cards on the go.
Make loan payments with ease using the app.
Secure your account with Multi-Factor Authentication or a One-Time Password sent to your registered number.
If you have any questions or need assistance with Our Bank Mobile, please contact us. Our customer service team is available to help you with any questions or concerns you may have. You can reach us by phone, email, or chat. We look forward to hearing from you!